Refund Policy
Last updated: June 25, 2026
At Brixkart, we want you to love what you purchase. If you’re not completely satisfied, we’re here to help.
1. Return Eligibility
Products are eligible for return or refund under the following conditions:
- Return request is made within 7 days of delivery
- The product is unused, unwashed, undamaged, and in original packaging
- Original invoice/tags/labels are intact
2. Non-Returnable Items
The following items are non-returnable:
- Personal hygiene products, cosmetics, innerwear
- Food or perishable items
- Customized or made-to-order products
- Items marked as “Final Sale” or “Non-returnable”
3. Refund Methods
- Prepaid Orders: Refund will be credited to the original payment method within 5–7 business days after quality check
- COD Orders: Refund will be processed via UPI or bank transfer after confirmation
4. Exchange Policy
We offer exchanges for:
- Size issues (subject to stock availability)
- Damaged or defective items (with proof shared within 48 hours)
5. Process to Initiate Refund
- Go to My Orders and click on “Return”
- Choose reason and upload photos (if required)
- We’ll schedule a pickup and notify you once the refund is processed
